Frequently Asked Questions
Everything you need to know about our premium hair and beauty collections.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take between 7-14 business days depending on the destination.
Can I return or exchange my hair extensions?
For hygiene reasons, we only accept returns or exchanges on products that are unopened, unused, and in their original packaging within 14 days of receipt.
Are the hair units made from 100% human hair?
Yes, all Chrissy Bales hair units and extensions are crafted from 100% premium virgin human hair to ensure the most natural look and longevity.
How do I maintain and wash my Chrissy Bales wig?
We recommend using sulfate-free shampoos and conditioners. Gently detangle with a wide-tooth comb and air dry your unit on a wig stand to maintain its shape and texture.
Do you offer custom wig fitting services?
We provide detailed size guides for our ready-to-wear units. For bespoke services, please contact our support team to discuss custom measurements and styling options.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible buy-now-pay-later options such as Klarna and Clearpay at checkout.